Refund policy

Cancellation
You may cancel your order directly within 15 minutes of placing it. If the 15-minute cancellation window has passed, you may still cancel the order as long as it has not yet shipped. Please contact us as soon as possible at info@forbaysyangel.com. Once an order has shipped, it can no longer be canceled.

Delivery 
We usually ship your purchase within 1-4 business days. Orders made on Friday after 16:00 ET  and the weekend are processed on the next working day. Which means it will take 5 to 12working days for parcel to arrive. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We endeavour to deliver your products as soon as we can. We ensure our drivers take good care of your products during transportation but regrettably, we are unable to guarantee a specific delivery date and time due to drivers' routes being different every day. We thank you for your understanding while we work to resolve any delays.
If you have not received your products or have not heard about your delivery after 12 business days, please contact us at info@forbaysyangel.com.

Refund Policy

RETURNS
Our policy lasts 7 days. If 7days have gone by since your recevied, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Additional non-returnable items:
• Gift cards
• Downloadable software products
You may write in to info@forbaysyangel.com  to request a refund.
To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The customer will bear any charges imposed by credit card company for refund transactions.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@forbaysyangel.com.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items and gift cannot be refunded.

DEFECTIVE ITEMS
A defect is an imperfection in a product arising from a manufacturing or design defect that hinders a product to perform its desired function. If you suspect that that item you have received is defective, please write in to info@forbaysyangel.com with your purchase details and ForbaysyAngel will initiate an investigation to identify the defect. Once the defect is identified, ForbaysyAngel will proceed to validate a one-time exchange or refunded for the customer.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@forbaysyangel.com Exchange &Refunded will be granted If product sold is found to be defective or different from receipt.If product for exchange is a higher priced item than the product purchased, customer will be required to top up the price difference.If the product for exchange is a lower priced item, there will be no change given.Product exchanges can only be performed once on the original transaction, of which will be invalid for exchanges thereafter.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.